Privacy Policy

1. Introduction

TAK TAK Services Broker LLC ("TAK TAK," "we," "us," or "our"), a limited liability company registered in Ras Al Khaimah, United Arab Emirates (License Number: 62101), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services platform and WhatsApp communication channels.

Company Details:
Trade Name: TAK TAK Services Broker LLC
License Number: 62101
Local Registry No: 66817
CBLS No: 6820006
Address: Expo Street, Dafan Al Nakheel, Business Center, Unit 04, Ras Al Khaimah, UAE

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect:

• Full name
• Phone number (including WhatsApp number)
• Email address
• Physical address and location within Ras Al Khaimah
• Service preferences and history
• Communication records via WhatsApp

2.2 Automatically Collected Information

When you access our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referral source
• Operating system

2.3 WhatsApp Communication Data

Our primary customer communication channel is WhatsApp. When you contact us via WhatsApp, we collect and store your messages, phone number, profile name, and any information you voluntarily provide during our conversations. This includes service requests, preferences, and feedback.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your service requests
• Connect you with qualified service providers in Ras Al Khaimah
• Communicate with you about your bookings and services
• Send service confirmations, updates, and follow-ups
• Improve our platform and customer experience
• Respond to your inquiries and provide customer support
• Ensure the quality and safety of services provided
• Comply with legal obligations under UAE law
• Prevent fraud and ensure platform security

4. AI-Powered Communication

TAK TAK uses artificial intelligence (AI) to enhance our WhatsApp customer service. Our AI assistant:

• Processes your messages to understand your service needs
• Detects the type of service you require and your location
• Provides instant responses and information about our services
• Escalates complex requests to our human team when necessary

All AI-processed conversations are stored securely and may be reviewed by our team to improve service quality. You can request to speak with a human representative at any time.

5. Information Sharing

We may share your information with:

5.1 Service Providers

When you book a service, we share necessary details (name, phone number, address, service requirements) with the assigned service provider to fulfill your request.

5.2 Third-Party Service Providers

We use trusted third parties for:

• WhatsApp Business API (Meta Platforms) for messaging
• Cloud hosting and data storage
• Analytics and service improvement
• Payment processing (when applicable)

5.3 Legal Requirements

We may disclose your information when required by UAE law, court order, or government authority, or to protect our rights, property, or safety.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission (HTTPS/TLS)
• Secure database storage with access controls
• Regular security assessments
• Employee training on data protection
• Limited access to personal data on a need-to-know basis

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Customer communication records are retained for up to 3 years for service quality and dispute resolution purposes. You may request deletion of your data at any time, subject to our legal obligations.

8. Your Rights

Under UAE data protection regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your information
• Withdraw consent at any time
• Request a copy of your data in a portable format

9. Cookies and Tracking

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Our WhatsApp communications do not use cookies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your information may be processed on servers located outside the UAE. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: